Home / Cancellation & Exchange

Cancellation & Exchange

IMPORTANT: SHIPPING DELAYS 2022 (updated)
Due to the COVID-19 pandemic (Omicron) and the Lunar New Year in Asia, many countries have been restricting cross-border travel and reducing air freight routes to the US, EU, AU, and other regions.
When your package arrives in the destination country (the US), the tracking will take longer than expected to get further updated due to a dire shortage of workers transporting and scanning packages at local carriers' facilities including USPS. Packages may take an additional 1-2 weeks to arrive in your destination states due to the limited amount of air routes at this time.
---

EXCHANGES (if applicable)

Note: Your order is only eligible to be modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be modified or exchanged.

We only replace items if they are defective or damaged or our faults in production and shipping. If you need to exchange it for the same item, send us an email at support@gearnaruto.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

CANCELLATIONS

If you change your mind about your purchase, please sending us an email to support@gearnaruto.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Please be informed that a management and transaction fee (1.5% of your total order value) will be applied for the cancellation.
Full refund only applies to switching orders.

Once you place new orders, our system will automatically cancel old orders and refund 100%.

Contact us:

United States:

Address: 13727 SW 152nd Street #1179 Miami, FL 33177 United States

Contact: support@gearnaruto.com